Q: What is "free to try" download?

A: Free to try, trial or shareware downloads can be categorized into two types of software: demo versions of programs sold through retail channels, and "try before you buy" software packages that include free downloads with functionality limitations, trial periods or disabled features. In the case of "try before you buy" software, you can download it freely and try it out within the limitations of the trial. However, if you want to remove the functionality limitations, or if the trial period has ended, you are expected to register and pay for it or eventually delete it from your system.

Regardless of software license, we strongly suggest that you carefully read the any license agreement before installing the software on your computer.

Q: I can't download because I'm behind a firewall. What can I do?

A: Your firewall might allow you to download files through some protocols but not others. If you're at work, we recommend that you discuss this issue with your IS department. They might be able to offer a way through the firewall so you can access the download links.

Q: Is there a cost to download?

A: We do not charge you anything to download programs. Free-to-try software (also known as "shareware" or "trialware") is free to download, but you may be prompted to pay for the product after a certain period of time, or the product might have limited functionality until you pay the fee. More details on how to pay for the product can usually be found within the application itself. You are under no obligation to purchase the product when you download the free trial.

Q: How do I know if the download software will work with my computer's operating system?

A: Before you download a program, be sure to check the product specs for operating system minimum requirements. Many titles list Windows 95 or 98 as the minimum requirements or prerequisite. Programs that list 95/98 as their minimum requirement should be fully functional under Windows 2000, Me, and Windows XP.

Q: My download didn't work, what do I do?

A: You may have difficulty running or installing downloading software for a number of reasons: the download process was interrupted because you lost your Internet connection. This can happen if someone picked up an extension telephone or your Internet Service Provider (ISP) disconnected.

You didn't note where on your hard drive the downloaded file was being saved and, as a consequence, can't find it or don't know what to look for. Download files often have obscure file names that aren't obviously related to the name of the product you downloaded.

Q: How can I tell how long it will take to download the software?

A: Download time depends on your Internet connection speed (impacted by your modem speed and the time of day), your computer's speed and other less-consistent factors.

You can minimize download time by choosing the closest download location.

Guide to approximate download times

Q: How do I download?

A: You can download by clicking the 'Download Now' button.

Q: Where do I download the file?
A: You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.

Q: What will happen when I download?
A: Once the download starts, you will see a box pop up with a status bar showing you the progress of your download.

Q: What happens after I download?
A: After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.